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Error - unsuitable phone type: VOIP

  • July 2, 2024
  • 1 reply
  • 328 views

System will not allow me to use my Ring Central number because it’s a VOIP. We have been using VOIP for a long time now and now we can’t anymore. Is there a way to bypass this issue. 

Best answer by Lais Laudari

HI @Andreas!
Thank you for reaching out to us. The restrictions you're encountering are set by the Twilio service. To ensure a smooth experience, we recommend using real mobile phone numbers. This will help avoid any issues and provide the best performance.

If you have any further questions or need assistance, please feel free to contact us.

1 reply

Lais Laudari
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  • Community Manager
  • Answer
  • July 3, 2024

HI @Andreas!
Thank you for reaching out to us. The restrictions you're encountering are set by the Twilio service. To ensure a smooth experience, we recommend using real mobile phone numbers. This will help avoid any issues and provide the best performance.

If you have any further questions or need assistance, please feel free to contact us.