Confirm the Correct Login URL
Before troubleshooting, confirm whether you are logging in as a buyer or a seller:
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Buyer access: https://investorlift.com/marketplace/
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Seller (Admin) access: https://admin.investorlift.com
Attempting to log in at the wrong URL will prevent access to your account.
1. Verify Your Login Credentials
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Double-check your email address and password.
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Even a small typo will block successful login.
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Ensure Caps Lock is not accidentally turned on
2. Reset a Forgotten Password
If you can’t remember your password, use the Password Reset option on the login page.
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You’ll receive an email with instructions to create a new password.
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🔎 Check Spam and Promotions folders in case the email doesn’t appear in your inbox.
❗Please check your spam and promotions folders to ensure you receive the password reset email; it might end up there!
3. Clear Browser Cache
Stored browser data can sometimes cause errors.
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Clear your browser’s cache and cookies.
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Restart the browser and try logging in again.
4. Update Your Browser
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Ensure you’re using the latest version of Chrome, Firefox, Safari, or Edge.
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Outdated browsers may cause performance and security issues.
Contact Support
If you’ve followed all the troubleshooting steps above and still cannot access your account, please contact our support team for further assistance:
Contact Us:
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Buyer Support (email): buyer-support@investorlift.com
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Live Chat: Available in your bottom-right corner
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