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Solution Proposed

logging in on multiple devices

Related products:Seller Admin
  • December 18, 2024
  • 6 replies
  • 495 views

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we need to be able to login on multiple devices at the same time on the seller admin site. Customer service said we can’t as a security measure which makes NO sense at all. 

6 replies

Lais Laudari
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  • Community Manager
  • December 19, 2024

Thank you for sharing your suggestion! I’ll make sure this gets to the product team.


Sherman Ledesma
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That’s a good idea!


Silvia Gonzalez
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  • Customer Support Specialist
  • December 27, 2024

Hello ​@Palmer Vilagi,

 

Thank you for reaching out and sharing your feedback regarding simultaneous logins on the seller admin site.

 

The restriction on logging in from multiple devices is indeed a standard practice among tech companies. This measure is designed to ensure that licenses are utilized as intended and to maintain the security and integrity of the platform.

 

That said, I completely understand how this might feel inconvenient. To help us better understand your use case, could you clarify which devices you are trying to access the platform on simultaneously? For example, are you switching between a mobile device and a desktop, or are there other setups you’re working with?

 

Your input is valuable, and we’re always looking for ways to improve the user experience while maintaining a secure environment. I’ll be happy to share your feedback with the appropriate team for further review.

 

Looking forward to your response.

 

Best regards,
Silvia
Customer Support Specialist


Lais Laudari
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  • Community Manager
  • January 14, 2025
NewSolution Proposed

Dispomoneymike
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FYI 💻 For security reasons, Its ADMIN meaning head user logging off one device and logging in on another is standard procedure practice this isn't Netflix. I feel confident knowing my data is well-protected, especially since it involves sensitive information related to my high-value deals. With multiple devices, even logging in while traveling internationally is seamless, taking only a quick two seconds to switch between devices. Hope this helps!


Robert Wensley
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  • Founder and CEO of Investorlift
  • January 17, 2025

I know why you want this 😂 Unfortunately, we aren’t Netflix. I see you are on the free version. If you upgrade to Pro, you’ll unlock the ability to add more users.